Frequently Asked Questions

Below are all frequently asked questions. Finding what is important to you faster?
Go to the frequently asked questions for applicants Go to the frequently asked questions for home chefs Go to the frequently asked questions about the transition to the new website

For home cooks

How do I register as a home chef?

At www.thuisgekookt.nl you will find the option to register as a cook or as a collector at the top right. Choose chef, fill in your details and indicate what you want to use your chef profile for. For example, you can offer individual meals when it suits you, be approached if someone in your area needs help with the hot meal one or more days a week, or offer yourself as a volunteer who occasionally wants to cook for larger groups such as Home Cooked. event. Have you entered all your details and verified your account by means of the verification email? Then nothing stands in your way to start cooking!

How do I get in touch with someone who can use my help?

Every day we receive requests from people who could use some extra help about the hot meal or who are looking for more contact in their neighborhood. After we have mapped out all their wishes, we look for a home cook who fits. Have we received a request from someone who lives in your area and who matches your chef profile? Then you will automatically receive an email or phone call with all the details. You can check per request whether you can and want to help that neighbor or not. Would you rather start cooking immediately? Then offer a separate meal yourself, you can read below how that works.

How do I offer meals?

Log in to www.thuisgekookt.nl and go to your "cooking dashboard" by clicking on your profile name at the top right. On the right-hand side you will then find a blue button "offer meal". You can choose yourself:

Your meal will be ordered faster if you add a good (preferably one of yourself, but at least a royalty-free) photo and describe the dish as extensively as possible. This way applicants know what to expect and your meal will be picked up by a hungry neighbor in no time.

How will collectors know that I am going to cook?
If you offer a meal, an email will be sent to all your neighbors within 24 hours.

How do I get more collectors?
If you, as a home cook, offer a meal on thuisgekookt.nl then it is of course nice if one or more enthusiastic neighbors come over immediately, but that is not always the case immediately. We are happy to give you some tips to increase the chance of collectors!

How do I bring along the meal?
In principle, it is intended that people who collect them bring their own container. However, in times of corona it is nice if there is as little physical contact as possible between the collector and the home cook. We therefore recommend that you purchase a number of disposable containers, for example, so that collectors can safely collect a meal from you.

How do I determine the price per portion?
If you start working as a home cook, you will in principle cook voluntarily and offer meals for the cost price. Yes, this may be based on the costs for groceries with a little extra for gas, electricity and the olive oil that you already had in the cupboard. Most meals that are shared are between € 4 and € 6. We see that more expensive meals are collected less often. If you still want to ask a higher price - because you cook with only organic products or very special ingredients, for example - then it is nice for collectors if you explain why that is in the description. On the website, a Home Cooked contribution of 10% per portion is automatically added to the price you have chosen. For example, if you, as a cook, offer a meal for € 4.00, a collector must then pay € 4.40. Home cooked is there for neighbors. Not for companies or commercial parties. Do you see a home cook who you think does not fit home cooking? Send an email to info@thuisgekookt.nl

Do I have to declare the reimbursement for the meal to the tax authorities?
In principle, there is no income for home cooks, if you follow the guidelines of Home Cooked. You do not have to report anything to the tax authorities.

What about liability at Home Cooking?
Home Cooked is responsible for the platform we have set up to share meals. We therefore do everything we can to provide everyone with the correct information. Home cooking is not liable for any consequences arising from the sharing of meals or contact between neighbors.

What about food safety at Home Cooking?
As a home cook, it is very important that you adhere to the established hygiene and food safety guidelines, especially if you cook for people with vulnerabilities. The home cooks themselves are responsible for compliance with those rules. We trust that the home cooks who join Home Cooking will do everything they can to provide a safe meal.

What are the house rules for me as a cook?
We Don''t like rules so we have as few as possible. To avoid misunderstandings, we have drawn up some house rules and you can find our Prevention and Integrity Policy here.

For applicants

How do I register as an applicant?
At www.thuisgekookt.nl you will find the option to register as a cook or as a collector at the top right. Choose pick-up, fill in your details and indicate what you want to use your applicant profile for. For example, you can pick up a separate meal when an active home cook in the area offers a meal or ask us for help if you want to receive regular meals from a regular home cook. Have you entered all your details and verified your account by means of the verification email? Then you can choose a nice meal in the area or ask for help here if you want to be linked to a regular home cook.

How can I pick up a one-off meal via Home Cooked?
Here you can search for the meals on offer in your area. Do you not immediately find something to your liking here? Then click on the "save search" button (top right) so that you will receive an email if something is offered in your area that falls within your search query.

As an applicant, how do I ensure that I receive the meal offer by e-mail?

  1. Go to www.thuisgekookt.nl
  2. Enter your zip code in the search bar and choose the distance to where you want to search, then click on search.
  3. If something is currently offered in the area you have specified, the current meals will appear, if not, nothing will appear.
  4. In both cases, you can click "save search" on the top right of the blue button. You can then give your search a name yourself and choose at what time you want to receive it.
  5. After saving you will receive an email as soon as meals are offered that match your search.
  6. You can find and change your searches in your "request dashboard" in the "saved searches" tab.

How does paying for a single meal via the site work?
You can pay for a meal in cash, via iDEAL or with a U-pass. After selecting your meal and the number of portions you want to order, the meal will be added to your shopping cart. Click on "to checkout" and then choose the way you want to pay.

How do I get in touch with a home cook who can cook occasionally or regularly and bring them along?
Do you want to receive regular meals from a regular home cook because you are temporarily or for a long time in a situation where you could use some help around dinner? We will find a suitable home cook for you that suits your needs and put you in touch with that neighbor. Back to what used to be very normal: neighbors who take care of each other! Call 06-83447197 to get in touch with one of our community managers. On the basis of an extensive intake in which your (diet) wishes are discussed, we can look for a suitable cook.

How does paying for a meal from a regular home cook (1-to-1 link) work?
Depending on the wishes of the applicant and the home cook, mutual agreements are made about this. You can pay in cash, by bank transfer or via the U-pass.

Why do I need to provide a reason for ordering a meal?
We ask for the reason for an order because we must be accountable for our activities to our financiers. Without the subsidies from municipalities and national funds, we cannot keep the website up and running and (vulnerable) people cannot help find a home cook. It is important for them to know the main reasons people have for picking up a meal from us, so that they in turn can assess whether the money is being sent to the right place. All data they receive from us is anonymized.

How do I ensure that I always receive an email when my favorite chef offers a meal?

  1. Go to www.thuisgekookt.nl
  2. Enter the full cook name of the cook you want to follow in the search bar and click search.
  3. If the cook offers something at that moment, his / her current meals will appear. If the cook doesn''t offer anything, nothing will appear.
  4. In both cases you can click on the blue button "save search" in the top right corner. You can then give your search a name yourself (for example: "cook ChantalKijnt") and choose when you want to receive it (1x per day or immediately after the cook has put something online).
  5. After saving you will receive an email as soon as this home chef offers a meal.
  6. You can find and change the chefs you follow in your "request dashboard" under the "saved searches" tab.

How do I cancel a meal?
It is not possible to cancel a meal via the website. In the unlikely event that you cannot pick up a meal, it is best to contact the home chef in time and discuss the options with him / her.

Options include:

What about food safety at Home Cooking?
As a home cook it is very important that you adhere to the established hygiene and food safety LINK guidelines, especially if you cook for people with vulnerabilities. The home cooks themselves are responsible for compliance with those rules. We trust that the home cooks who join Home Cooking will do everything they can to provide a safe meal.

What are the house rules for the collector?
We Don''t like rules so we have as few as possible. To avoid misunderstandings, we have drawn up some house rules and you can find our Prevention and Integrity Policy here.

  1. The collector picks up the meal at the agreed time and complies with other agreements made with the home cook.
  2. If the person who collects the meal does not collect the meal within the agreed time frame, the cook in principle has the right not to provide the meal anymore. It is good to always consult with each other, perhaps an arrangement can be made.
  3. The collector handles the cook''s data discreetly. It is not permitted to pass this information on to third parties or to use it for commercial purposes.
  4. The collector has read through the points for attention regarding hygiene and safety, and will try to comply with them as much as possible.
  5. The collector is allowed to delete already given reviews (thanks). If a collector decides to delete a review from a cook, all reviews from the collector will be deleted from the relevant cook.

Frequently asked questions about the transition to the new website

How come my account from the old website is not recognized on the new website?
Because we cannot view or transfer passwords for security reasons, you must reactivate your new account. You do this by going through the following steps:

  1. Go to https://www.thuisgekookt.nl/password/migration and enter your e-mail address.
  2. You will receive an e-mail with a new activation link (note, this e-mail can end up in your junk e-mail).
  3. Click the blue button "set up your account on the new website".
  4. You will now be taken directly to your profile settings on the new website. When you have completed the full profile, choose a new password at the bottom.
  5. If nothing happens when you click the "activate account" button? Then scroll up, probably something is wrong or some data is missing.

Why can''t I see my subscription / fixed appointment on the new website
The agreements you have made with the people for whom you cook one or more days a week are of course still running, but cannot be seen on the new website for the time being. This is because we are still developing the underlying pages. Your appointment and payment will therefore continue to run via the old website for the time being. Do you want to cancel a meal or view the payments? Then you can log in to oud.thuisgekookt.nl. The old website will remain online for the time being. As soon as this changes, we will notify you again. Is something not clear? Ask us via 06-83447197 if we would like to have a look or send an email to info@thuisgekookt.nl

Why do mails from Thuis boiled in my spam?
Because we have switched to a new website from a new provider, our mails may end up in spam. It's a technical story, but it basically boils down to the need to build a reputation first before we are no longer seen as spam. This will take some time, but will be fine by itself.

What will happen with the Thuisafgehaald app?
Various home cooks are currently still using the Thuisafgehaald app. This has unfortunately been taken offline, because the new website no longer connects to this. Unfortunately, we cannot immediately launch a new app. However, the new Home Cooking website can also be used on your phone or tablet! A new app is certainly still on the schedule, but we have to wait a while. By first testing with the mobile website, we find out what must-haves are for the new Home Cooking app and we can spend the budget we have for this as well as possible.